FAQS

What is NeighborGood?

NeighborGood is a 501c3 non-profit organization that connects chronically ill and/or temporarily or permanently disabled individuals with neighbors to help with home tasks, errands, and companionship.

Who can NeighborGood help?

  • People coping with a chronic illness or long-term condition – e.g., autoimmune disease, depression, stroke, COPD, cancer, dementia
  • People with physical disabilities
  • People with learning disabilities who want to maximize their independence
  • Caregivers
  • Sons or daughters worried about aging parents
  • Older couples who look after each other
  • Parents looking after children with disabilities or long-term conditions
  • People recovering from an illness or operation

Am I eligible to participate?

Anyone age 18+ can sign up to give or get help. We ask that those signing up to get help do so as a result of a health condition – your own, or that of someone to whom you are a caregiver.

We are currently focused on the Boston, Cambridge, Medford, and Somerville areas. If you live outside of these areas, we will still try to match you, but it may take us a bit longer to find you a nearby match. We hope to expand to other areas soon!

How do I participate?

To give or receive help, you can sign up on the “Volunteer” or “Receive Help” pages on this website. If you have difficulty filling out the form, you may want to ask a friend, family member, or caregiver for help.

Does it cost anything to participate?

Giving or receiving help through NeighborGood is free of cost, and we ask that individuals receiving help refrain from tipping volunteers.

After a match, you’ll have the option of donating an amount of your choosing to support our operations. Donations help defray the costs of liability insurance, technology, and other expenses of running a high-quality non-profit organization. We seek to minimize our expenses and use donations responsibly!

How does NeighborGood protect participant safety?

1. We screen all participants via a background check. For volunteers, we use the MA CORI background check. For those receiving help, we use a third-party service called Onfido, which conducts a Document Check (like a notary), National Criminal Check, Sex Offender Check, and Watchlist Check. We reserve the right to decline participation from individuals flagged by these checks.

2. We conduct a video or phone conversation with participants before they are matched.

3. We provide online training materials to educate and prepare participants in advance of their first match.

4. We collect ratings and reviews after every match.

How and where can I get my CORI Acknowledgement Form notarized? (For volunteers)

The state of MA requires the CORI Acknowledgement Form be notarized before we can process it.

Many banks offer free notarization services to customers who hold an account with them (e.g., TD Bank, Bank of America, Eastern, Citizens for most account types, Santander). For more information on where to find a notary and how much it costs, check out this link. Some companies, such as Notarize, also provide online notarization services for a fee, so that you don’t have to go in person.

How can I prepare for my first match?

Check out the NeighborGood Training Guides!

For volunteers

For individuals receiving help

More questions? Don’t hesitate to contact us anytime at neighborgood.us@gmail.com.