FAQS

What is NeighborGood?

NeighborGood is a 501c3 non-profit organization that connects volunteers with chronically ill and/or temporarily or permanently disabled neighbors for help with home tasks, errands, and companionship.

Who can NeighborGood help?

  • Adults of all ages!
  • People coping with a chronic illness or long-term condition – e.g., autoimmune disease, depression, stroke, COPD, cancer, dementia
  • People with physical disabilities
  • People recovering from an illness or operation
  • Caregivers
  • Sons or daughters worried about aging parents
  • Parents looking after children with disabilities or long-term conditions
  • Older couples who look after each other

Am I eligible to participate?

Anyone age 18+ can sign up to give or get help. We ask that those signing up to get help do so as a result of a health condition – your own, or that of someone to whom you are a caregiver.

We are currently focused on the Boston, Cambridge, Medford, and Somerville areas. If you live outside of these areas, we can try to connect you with a volunteer for companionship via Google Hangouts or Skype. We hope to expand to other areas soon!

How do I participate?

To give or receive help, you can sign up on the “Volunteer” or “Receive Help” pages on this website. If you have difficulty filling out the form, you may want to ask a friend, family member, or caregiver for help.

Due to limited resources, our team currently relies on e-mail for all communication. We apologize that we are not able to connect over the phone at this time.

Does it cost anything to participate?

Giving or receiving help through NeighborGood is free of cost, and we ask that individuals receiving help refrain from tipping volunteers.

After a match, you’ll have the option of donating an amount of your choosing to support our operations. Donations help defray the costs of liability insurance, technology, and other expenses of running a high-quality non-profit organization. We seek to minimize our expenses and use donations responsibly!

How does NeighborGood protect participant safety?

1. We screen all participants via a background check. We use a third-party service called Onfido, which conducts a Document Check (like a notary), National Criminal Check, Sex Offender Check, and Watchlist Check. We reserve the right to decline participation from individuals flagged by these checks.

2. We provide online training materials to educate and prepare participants in advance of their first match.

3. We collect ratings and reviews after every match.

How can I prepare for my first match?

Check out the NeighborGood Training Guides!

For volunteers

For individuals receiving help

More questions? Don’t hesitate to contact us anytime at info@neighborgoodus.org.